By default, the reminder will include the penalty interest specified in the invoice settings. You may also add late payment fees and a cover note.

If an invoice you have sent has fallen due and you want to send a payment reminder to your customer, follow these steps:

Set the late payment fees and enter the text you want to include in the payment reminder.
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Sending the payment reminder: Click Preview and send > Choose the delivery method and write a cover letter if you wish > Send

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When you have sent the reminder, a bell icon will appear on the invoice list next to the invoice in question. This helps you to track your invoicing and see on which invoices you have sent a reminder.
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You can also sort your invoices using invoice filters.

If your customer is a company, you can send the payment reminder as soon as the invoice has fallen due. There are no legal provisions on the time limits. According to good debt collection practice, the payment reminder is usually sent 5–7 days from the due date.

Payment reminders may be sent to consumer customers after the invoice has fallen due. However, the reminder fee (EUR 5) specified in Finnish debt collection legislation may only be collected if the debt has fallen due at least 14 days ago.

You can also sign up for our Finago Maksuvahti reminder and debt-collection service, which allows you to collect unpaid and overdue receivables efficiently and easily. You can manage payment monitoring fully automatically or send reminders and collection notices manually whenever you choose. Learn more about the service here (FI).
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