By default, the reminder will include the penalty interest specified in the invoice settings. You may also add late payment fees and a cover note.
How to send a payment reminder?
If an invoice you have sent has fallen due and you want to send a payment reminder to your customer, follow these steps:
Open the invoice from the invoice list
Click the Reminders button on the upper left corner:
Set the late payment fees and enter the text you want to include in the payment reminder:
Sending the payment reminder:
When you have sent the reminder, a bell icon will appear on the invoice list next to the invoice in question. This helps you to track your invoicing and see on which invoices you have sent a reminder.
You can also sort your invoices using invoice filters:
When can I send a payment reminder?
Debt collection from companies
If your customer is a company, you can send the payment reminder as soon as the invoice has fallen due. There are no legal provisions on the time limits. According to good debt collection practice, the payment reminder is usually sent 5–7 days from the due date.
Debt collection from consumers
Payment reminders may be sent to consumer customers after the invoice has fallen due. However, the reminder fee (EUR 5) specified in Finnish debt collection legislation may only be collected if the debt has fallen due at least 14 days ago.