If the program encounters a disruption, you will find the latest information about it on this page.
Scheduled maintenance notice: Thursday, October 1st at 3 AM
Procountor will be unavailable for up to 30 minutes starting at 03:00 AM due to scheduled maintenance.
During this period, both the Procountor web application and API services will be unavailable.
We apologize for any inconvenience and appreciate your understanding.
Payment transactions Disruption at OmaSäästöpankki and Säästöpankki Bank on September 21, 2026 / Updated
UPDATE 22.9.: We have received confirmation from the bank that the disruption affecting outgoing payments has been resolved. The bank asks corporate customers to review any payments that were sent during the disruption via the WS channel or as file transfers through the Corporate Online Bank. If a payment has been rejected and has not been processed, it will need to be submitted again.
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There is currently a payment transactions disruption affecting OmaSäästöpankki and Säästöpankki Bank, which means that payments sent through the WS channel cannot be processed at the moment.
The disruption affects payments that were transferred to the bank before 10:30 AM on September 21, 2026. Some payments may have failed to process successfully.
Payments that have failed will be rejected by us. Once they appear in Solo as failed or open payments, they can be submitted for payment again.
Payments that were submitted after 10:30 AM on September 21, 2026 are still waiting to be transferred to the bank and have not been affected by this issue.
The bank has informed us that they are working to resolve the disruption as quickly as possible.
We apologize for any inconvenience this situation may cause.
July 16, 2026 Prolonged response times for admin support requests
Response times for support requests related to invoicing, contract changes, and package changes are still exceptionally long, approximately 2–4 weeks.
The technical development required for the new system has caused delays for longer than anticipated, and we sincerely apologize for any inconvenience this may have caused.
We process requests in the order they are received and respond to every inquiry, while continuously improving the efficiency of our support operations.
This notice will be updated as the situation progresses.