If the program encounters a disruption, you will find the latest information about it on this page.
Short outage at Procountor on Monday, July 6th at 3 AM
Procountor will experience a short outage on Monday, July 6th at 3 AM. The outage will also affect the API and the services that use it.
Changes in POP Bank's bank account statement
There have been changes in POP Bank's bank account statement data and therefore the automatic allocation of payments is currently not working.
In a situation where payments are not allocated, you should save images of invoices in the program under Expenses > Payments > Online invoices and attach them to account transactions so that the data can be submitted to accounting.
We apologize for the additional work caused by this situation! We will inform you when POP Bank has corrected the issue.
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June 5, 2026 Prolonged response times for admin support requests
Response times for support requests related to invoicing, contract changes, and package changes are still exceptionally long, approximately 2–4 weeks.
The technical development required for the new system has caused delays for longer than anticipated, and we sincerely apologize for any inconvenience this may have caused.
We process requests in the order they are received and respond to every inquiry, while continuously improving the efficiency of our support operations.
This notice will be updated as the situation progresses.
Error related to account transactions
An error has been detected in the program, where invoices paid through the program are not displayed as attachments to account transactions as they should be, but the program asks to add a receipt. The problem has been identified and efforts are being made to fix it as soon as possible.
If the transactions are not automatically allocated correctly, the images of the invoices should be saved in Expenses > Payments > E-invoices and attach them to the account transactions so that the material can be submitted to accounting.
We apologize for the inconvenience and trouble caused by the situation.