If the program encounters a disruption, you will find the latest information about it on this page.
July 16, 2026 Prolonged response times for admin support requests
Response times for support requests related to invoicing, contract changes, and package changes are still exceptionally long, approximately 2–4 weeks.
The technical development required for the new system has caused delays for longer than anticipated, and we sincerely apologize for any inconvenience this may have caused.
We process requests in the order they are received and respond to every inquiry, while continuously improving the efficiency of our support operations.
This notice will be updated as the situation progresses.