If the program encounters a disruption, you will find the latest information about it on this page.

April 27th: Information on Finago invoicing support request response times

We are currently handling a higher-than-usual volume of inquiries in Finago invoicing, which unfortunately means that response times are longer than normal.

The estimated response time for non-urgent support requests is currently approximately 2–4 weeks.

Support requests are processed in the order they are received, with urgent usage-related issues prioritized. We apologize for any inconvenience this delay may cause. We are doing everything we can to handle your request as quickly as possible.

Maintenance break on Saturday 18.4. from 7 AM to 11 AM

A new version of Procountor will be released on Saturday, 18th of April. The maintenance break will last from 7 AM to 11 AM (EEST).

Procountor, Procountor mobile app and Procountor Solo cannot be accessed during this time. The maintenance break will also affect Procountor's integrations and services using the Procountor API.

We apologize for the inconvenience this service break might cause.

The following version updates will be held as follows:

Saturday, May 16th (v113)

Saturday, May 28th (v114)

Service break in Procountor on Thursday 16 April from 2 AM to 5 AM

There will be a service outage in Procountor on Thursday, 16 April, from 2 AM to 5 AM. The outage will also affect the API interface and services that use it, such as Procountor Solo.

We apologize for any inconvenience caused by the outage.

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An error has been detected in the program, where invoices paid through the program are not displayed as attachments to account transactions as they should be, but the program asks to add a receipt. The problem has been identified and efforts are being made to fix it as soon as possible.

If the transactions are not automatically allocated correctly, the images of the invoices should be saved in Expenses > Payments > E-invoices and attach them to the account transactions so that the material can be submitted to accounting.

We apologize for the inconvenience and trouble caused by the situation.